After your order is submitted, an invoice will be sent to you via e-mail that includes your total cost including shipping. If you do not have e-mail, the invoice will be faxed to you.
We appreciate payments at your earliest possible convenience.
We accept checks/money orders made out to A&J Mugs. Please send them to:
A&J Mugs
24 N. Palafox St.
Pensacola, FL 32502
We also accept credit cards over the phone at (850) 434-2203. These credit cards include Visa, Master Card, AMEX, and Discover.
For domestic shipments, a physical street address is required. Please no PO Boxes for domestic shipments.
When orders are made using existing artwork, they will normally be shipped within 10 days of your payment.
We offer a rush service that guarantees shipment within 3 business days of payment. The cost is 20% of the order subtotal (there is a $15 Minimum).
Orders requiring new artwork take between 6-8 weeks after payment to be shipped.
*Sometimes delays can arise if mugs have to be restocked or if decals have to be reprinted.
Domestic shipments are shipped with FedEx Ground and international shipments (including FPO/APOs) are shipped with USPS Parcel Post. Priority can be used by request (it averages twice the cost of Parcel).
Tracking numbers are available for most shipments, on request.
We do our best to ensure that our products will arrive to you undamaged, but sometimes damage does occur. In the event that our products are damaged during shipment to you, we will replace and ship damaged pieces at no charge if we are contacted within 3 days of package delivery.
If the products you get do not exactly match the order form we receive from you, we will redo the incorrect pieces and ship them at no charge. However, if the errors are on the order form we receive, you are liable for them.