After your order is submitted, an invoice will be sent to you via e-mail that includes your total cost including shipping. If you do not have e-mail, the invoice will be faxed to you (you will need to put a fax # in the e-mail spot on the order form).
All orders must be paid for in advance. Once payments are received, production of your order will begin, and no changes can be made after this point (be sure to double check your order for errors before payment!)
We accept checks made out to A&J Mugs. Please send checks to:
A&J Mugs
24 N. Palafox St.
Pensacola, FL 32502
We also accept credit cards over the phone at (850)434-2203. These credit cards include Visa, Master Card, AMEX, and Discover.
We also accept money orders.
When orders are made using existing artwork, they will normally be shipped within 10 business days of your payment.
Orders requiring new artwork take between 6-8 weeks after payment to be shipped.
*Sometimes delays can arise if mugs have to be restocked or if decals have to be reprinted. Customers will be informed of such delays when their invoices are sent via e-mail.
Domestic shipments are shipped with FedEx Ground and international shipments are shipped with USPS Priority Mail.
Tracking numbers can be sent to the e-mail address provided on the order form. (On Request)
We do our best to ensure that our products will arrive to you undamaged, but sometimes damage does occur. In the event that our products are damaged during shipment to you, we will replace and ship damaged pieces at no charge if we are contacted within 3 days of package delivery.
If the products you get do not exactly match the order form we receive from you, we will redo the incorrect pieces and ship them at no charge. However, if the errors are on the order form we receive, you are liable for them.